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Refund and return policy

Arabastta, we deeply value your satisfaction and the trust you place in our handmade products. As each item is crafted with care by Moroccan artisans, we aim to ensure that your experience reflects that same care — from purchase to delivery.

1. Return Eligibility

You may request a return or refund under the following conditions:

  • The item is damaged, defective, or not as described

  • The return request is made within 14 days of delivery

  • The item is unused, in its original packaging, and in resalable condition

  • You provide clear photo or video proof of the issue

Note: Since most items are handcrafted and made to order, we generally do not accept returns for reasons like change of mind, unless otherwise agreed.

2. How to Request a Return or Refund

To request a return or refund, please:

  1. Contact us at support@arabastta.com with:

    • Your order number

    • A description of the issue

    • Photos or videos of the item (if damaged or incorrect)

  2. Wait for our support team to respond within 2 business days.

If your return is accepted, we will provide instructions for the return shipment.

3. Refund Process

Once we receive and inspect the returned item:

  • If approved, your refund will be processed within 5–10 business days

  • Refunds are issued via the original payment method

  • We’ll notify you via email once your refund has been processed

4. Return Shipping

  • If the return is due to an error on our part (damaged, defective, wrong item), we’ll cover the return shipping costs.

  • If the return is not due to our error, the customer is responsible for the return shipping fees.

5. Non-Returnable Items

Due to the nature of handmade and personalized products, the following cannot be returned:

  • Custom or personalized items

  • Items bought on final sale or during special promotions

  • Opened or used items that are no longer in original condition

6. Late or Missing Refunds

If you haven’t received a refund after the stated period:

  • Double-check your bank or PayPal account

  • Contact your bank or payment provider

  • Then, contact us at support@arabastta.com

7. Exchanges

We only replace items if they are defective or damaged. If you wish to exchange a product for the same item, email us at support@arabastta.com.

8. Contact

If you have any questions about your return, refund, or order, please contact our customer care team:

📧 Email: support@arabastta.com
📍 Address: Arabastta, Medina of Marrakech, Morocco
📞 Phone: +212606064237