FAQ

Frequently Asked Questions

What is Arabastta?

Arabastta is a Moroccan handmade marketplace connecting local artisans with customers around the world. We specialize in authentic handcrafted Moroccan products including pottery, woodwork, raphia, glassware, decor, and traditional artisan creations.

Are all products handmade?

Yes. Arabastta focuses on authentic handmade products crafted by Moroccan artisans using traditional techniques and high-quality materials.

Where are Arabastta products made?

Our products are handmade in Morocco by local craftsmen and artisan workshops from different regions known for their traditional craftsmanship.

Does Arabastta ship internationally?

Yes. Arabastta offers international shipping for selected products. Shipping availability depends on the artisan and destination country.

How long does delivery take?

Delivery times vary depending on your location and the product ordered.

Estimated shipping times:

• Morocco: 2–5 business days
• Europe: 10–20 business days
• USA & Canada: 10–25 business days
• Other countries: 15–30 business days

Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number by email when tracking is available.

Are the products authentic Moroccan crafts?

Absolutely. Arabastta works with Moroccan artisans and workshops to promote authentic craftsmanship and traditional handmade products.

What types of products are available on Arabastta?

You can find:

• Handmade Moroccan pottery
• Wooden decor
• Raphia bags and baskets
• Handmade glassware
• Traditional Moroccan decor
• Artisan gifts
• Handmade home accessories

Do you work directly with artisans?

Yes. Arabastta aims to support Moroccan artisans by connecting them directly with international customers and promoting their craftsmanship online.

What payment methods are accepted?

We accept secure online payment methods depending on your region and available checkout options.

Can I return a product?

Return policies may vary depending on the product and artisan. Please check the return policy displayed on the product page before purchasing.

Are handmade products identical to photos?

Because products are handmade, slight variations in color, texture, or finish may occur. This uniqueness is part of authentic craftsmanship.

How can I contact Arabastta?

You can contact us through:

• Contact form
• Email support
• Social media pages
• Whatsapp

Why choose Arabastta?

Arabastta promotes authentic Moroccan craftsmanship, supports local artisans, and offers unique handmade products inspired by Moroccan culture and tradition.

Is Arabastta a Moroccan brand?

Yes. Arabastta is a Moroccan artisan marketplace dedicated to showcasing handmade products and traditional craftsmanship from Morocco.